Having doubled in numbers over the past twenty years, the tourist population is set to expand two-fold yet again over the next twenty. The tourism and hospitality industry is an umbrella covering a sea of fun and engaging careers, from being a food and beverage manager on a high-end cruise line to orchestrating a top sound music festival. In this lesson, we'll look at different areas of the hospitality industry, its strong focus on customers, and levels of service provided, as well as economics of the industry. There is more to it than meets the eye. Commissions and bonuses, not to mention perks such as food, event tickets and travel, make for a rewarding work environment.
Lesson Summary The hospitality industry is a broad group of businesses that provide services to customers. Tourism Tourism is the generic term to cover both demand and supply that has been adopted in various forms and used throughout the World. Railway passenger transport services 3. Associated with commonly used terms such as place shaping, place making or specialness of place, public realm includes the costs and management of services that relate to the development and usage of spaces such as town and city centres, parks and gardens and scenic rural areas and most iconic buildings. The education required for these careers is variable, ranging from on-the-job training to both undergraduate and graduate degree programs.
They should also have a thorough understanding of their venue and its operations, ranging from awareness of their area, to tourism products and trends, to making travel arrangements and marketing services. . Many forms of transportation that cater to tourists are also part of this business world. For example, this niche includes airlines, cruise ships and even fancier trains. . You might work at a restaurant, resort, sports arena, theme park, museum, or hotel. There are also certain services that have to be offered, such as a spa at a hotel, to be considered five-diamond.
Professionals in the growing field of tourism and hospitality management oversee all the details that make for satisfied clients, whether it's a corporate dinner, a weekend escape or a 10-day cruise to an exotic locale. Hospitality Ethics in Consumer Transactions The hospitality industry is primarily cash —based and people oriented. A bad experience might keep them from returning ever again. . For example, an electricity company doesn't necessarily have to provide excellent service to its customers because customers are still going to pay.
Unsourced material may be challenged and removed. According to there are ten basic tenets based on standards identified by the Josephson Institute of Ethics. Collectively these bodies are increasingly referred to as Destination Organisations. Whether in hotels, restaurants or travel, becoming an expert in your trade will allow you to give the soundest guidance. What is inbound and outbound? Many tourism workers begin the path to a management career through a degree program such as a certificate, associate's, or bachelor's degree.
The Enron scandal is one example, but there are many more. The standard education to become an meeting, event or convention planner is a bachelor's degree in hospitality management, public relations or communications. Tourism management professionals must be strong communicators, well-versed in customer service, and have a passion for the job and a willingness to work long or odd hours. Most of these employees are great with customers, and they can flawlessly give the customer what he or she needs. . But all travel is not tourism.
Road passenger transport services 4. There is no consensus concerning the definition of tourism. Hospitality and tourism workers help people enjoy vacations and entertainment activities. The hospitality industry is competitive, and that rivalry between brands can lead to a compromise of Hospitality Ethics. . With a little ingenuity, good business sense and creative genius you can start a company of your own and scale to great magnitudes. Food and beverage serving services 2.
The hospitality industry is unique because it relies so heavily on discretionary income and free time. It involves overseeing the operations as well as attending to guest needs. These five elements are arranged in spatial and functional connections. Let's take a peek over Sarah's shoulder and see what she's found. The industry is very broad, meaning there are plenty of opportunities and specialty fields, both visible and working behind the scenes.